APCO BOARD OF DIRECTORS

President Cindy Sparrow

Cindy Sparrow is the Assistant Deputy Chief of the Red Deer 9-1-1 Emergency Communications Centre, in Red Deer, Alberta. Cindy is no stranger to Emergency Services and Public Safety Communications. Her 19-year career began in the northern community of Slave Lake, Alberta where she worked as both a dispatcher and a flight and ground EMT-A. Her journey in Emergency Services continued to Lethbridge, Alberta where she worked with the City of Lethbridge Public Safety Communications Centre as a Communications Specialist, Shift Supervisor, and then as Operations Manager over 13 years. In 2014 she moved to Red Deer 9-1-1 Emergency Communications Centre as the Assistant Deputy Chief. She has been in a leadership role since 2007 and assisted other agencies as a Public Safety Consultant. Passionate about the people and process in our industry, Cindy has developed and delivered several coaching, mentoring, training and quality assurance and improvement programs throughout her career. She specializes in implementation, process, change and people management. Off duty, she enjoys spending time with her husband and daughter motorcycling and travelling.

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Vice President Jennifer Moreton

 
BIO COMING

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Director Gavin Hayes

In 2007 Gavin Hayes became involved in both Public Safety Communications and APCO Canada. Since that time he has served on APCO Canada's Board of Directors, was elected to the position of President on two separate occasions, and has been the National Events Coordinator for the past three years. During his time as both Vice-President and President, Gavin was appointed as the Chair of the APCO Global Alliance for two terms. While occupying this position he was involved in a number of international initiatives within the United Arab Emirates.
In 2011 Gavin retired from a rewarding 31 year policing career as a Staff Sergeant with the Halton Regional Police Service. During his time with the Service, Gavin had the opportunity to manage its Regional PSAP. It was then he fully realized and grasped the efforts and professionalism of the people “in the seats” who truly are the, “First, First Responders.”
Since retiring, Gavin has taken on a number of full-time positions including a Police Foundations Instructor at Trillium College, an Investigator with the OIPRD (Office of the Independent Police Review Director), and currently is the Supervisor of the Corporate Security Department at Porter Airlines in Toronto.
Although retired from public safety and law enforcement, Gavin has maintained his connection to the public safety communications community through his work for not only APCO Canada, but through his deep connections with other affiliated Public Safety Communications Associations (iCERT, NENA, BAPCO and APCO International).
Gavin has and continues to work tirelessly in an effort to recognize and de-stigmatize mental health issues within both Emergency Services, but more importantly, Public Safety Communication Centers. Towards this goal, Gavin has spoken both nationally and internationally on mental health issues including Post-Traumatic Stress Disorder (PTSD) and the effects it has had, and may have in the future for staff working in the public safety communications industry. Specifically, he has raised the “human” element nationally and internationally within the industry regarding any proposed NG-9-1-1 environment. These efforts culminated with APCO Canada's “Your Voice Counts” campaign in 2014 which continues today.
Gavin has also been actively involved in promoting Christian humanitarian efforts in South West Africa for over a decade with International Teams in Burkina Faso at the Village of Hope. Since his retirement he has taken over the administration of the project as the “Project Champion” and works with the local partners to manage the project both here in Canada and also in Africa.

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Director Ron Williscroft

Currently working in the Communications Branch with the City of Winnipeg Fire Paramedic Service, Ron started his emergency services career in the mid 1980's as a search and rescue volunteer in Ontario. Trained in Communications Technology at the National Radio Institute, Ron has worked as a Sr. Field Technician, Subject Matter Expert and Systems Trainer in telecommunications with Bell Cellular, Motorola, Unitel and AT&T. Moving to Manitoba in 1989, he worked as a Paramedic in North Eastman and Interlake RHA's. Ron is an NFPA/IFSTA certified Emergency Services Instructor, Emergency Telecommunications Course instructor, ED-Q and graduate of the Communications Centre Manager program with Fitch & Associates/IAED. Ron is also as active member of NENA and CITIG and currently sits on the Manitoba EMS Provincial Communications Advisory Committee. His hobbies include being an active Amateur Radio operator and he is still active as a volunteer in government with the Province of Manitoba and within his home community.

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Director Tammy Waugh

 
BIO COMING

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Past President Robert Stewart

Robert lives with his daughter Sophie and his wife Robin. They enjoy bike riding, going to movies and plays, visiting friends and family, and swimming. With encouragement from his family, Robert started woodturning in 2015 and devotes some of his free time turning mixed resin and wood pieces on his lathe. Robert graduated with distinction from the University of the Fraser Valley with a Bachelor of Arts in Psychology. He has also completed programs on Project Management, Quality Improvement, and Communication Center Management.
Professionally, Robert spent 12 years working in one of Canada's largest emergency communications centres and 17 years as a licensed Primary Care Paramedic. In 2010 he was appointed to a Superintendent position with BC Emergency Health Services managing dispatch training, development, and quality improvement across three centres supporting over 240 staff.
Robert is currently the Director of Emergency Communications for the City of Brandon in Manitoba. His amazing team oversees provincial 911 as well as police and fire dispatch for many Manitoba communities.

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