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APCO Board of Directors
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Cindy Sparrow

President 


Cindy Sparrow is the Assistant Deputy Chief of the Red Deer 9-1-1 Emergency Communications Centre, in Red Deer, Alberta.

Cindy is no stranger to Emergency Services and Public Safety Communications. Her 19-year career began in the northern community of Slave Lake, Alberta where she worked as both a dispatcher and a flight and ground EMT-A. Her journey in Emergency Services continued to Lethbridge, Alberta where she worked with the City of Lethbridge Public Safety Communications Centre as a Communications Specialist, Shift Supervisor, and then as Operations Manager over 13 years.

In 2014 she moved to Red Deer 9-1-1 Emergency Communications Centre as the Assistant Deputy Chief. She has been in a leadership role since 2007 and assisted other agencies as a Public Safety Consultant.

Passionate about the people and process in our industry, Cindy has developed and delivered several coaching, mentoring, training and quality assurance and improvement programs throughout her career. She specializes in implementation, process, change and people management. Off duty, she enjoys spending time with her husband and daughter motorcycling and travelling. 

  Contact Cindy 

 

Jennifer Moreton

Vice President 


Jennifer Moreton’s Career as a Hamilton Police Tele-communicator started in May 2002 to present. Jennifer  has a passion for teaching and training and became a Communicators Training Officer(CTO) in 2006 and a Acting Supervisor in 2011. With the support of Hamilton Police Service, Jennifer was elected to APCO Canada Board of Directors in 2016 and became Vice President in 2019. Jennifer has completed both APCO and Nena’s CTO course becoming an APCO instructor in 2017. Along with completing APCO’s supervisors course, in dec 2016 Jennifer also completed NENA’s CMCP(Center Management Certification Program) Lastly In 2018 Jennifer started participating in ESWG (Emergency Service Working Group), becoming a co-owner of a Tif with fellow board member Ron Williscroft.  In her downtime Jennifer enjoys travelling abroad and learning about new cultures, road trips but mostly spending time with family and friends especially her nieces and nephew.
  Contact Jennifer

 

Gavin Hayes

Director 

 

In 2007 Gavin Hayes became involved in both Public Safety Communications and APCO Canada. Since that time he has served on APCO Canada's Board of Directors, was elected to the position of President on two separate occasions, and has been the National Events Coordinator for the past three years. During his time as both Vice-President and President, Gavin was appointed as the Chair of the APCO Global Alliance for two terms. While occupying this position he was involved in a number of international initiatives within the United Arab Emirates. 

In 2011 Gavin retired from a rewarding 31 year policing career as a Staff Sergeant with the Halton Regional Police Service. During his time with the Service, Gavin had the opportunity to manage its Regional PSAP. It was then he fully realized and grasped the efforts and professionalism of the people “in the seats” who truly are the, “First, First Responders.” 

Since retiring, Gavin has taken on a number of full-time positions including a Police Foundations Instructor at Trillium College, an Investigator with the OIPRD (Office of the Independent Police Review Director), and currently is the Supervisor of the Corporate Security Department at Porter Airlines in Toronto. 

Although retired from public safety and law enforcement, Gavin has maintained his connection to the public safety communications community through his work for not only APCO Canada, but through his deep connections with other affiliated Public Safety Communications Associations (iCERT, NENA, BAPCO and APCO International). 

Gavin has and continues to work tirelessly in an effort to recognize and de-stigmatize mental health issues within both Emergency Services, but more importantly, Public Safety Communication Centers. Towards this goal, Gavin has spoken both nationally and internationally on mental health issues including Post-Traumatic Stress Disorder (PTSD) and the effects it has had, and may have in the future for staff working in the public safety communications industry. Specifically, he has raised the “human” element nationally and internationally within the industry regarding any proposed NG-9-1-1 environment. These efforts culminated with APCO Canada's “Your Voice Counts” campaign in 2014 which continues today. 

Gavin has also been actively involved in promoting Christian humanitarian efforts in South West Africa for over a decade with International Teams in Burkina Faso at the Village of Hope. Since his retirement he has taken over the administration of the project as the “Project Champion” and works with the local partners to manage the project both here in Canada and also in Africa. 

  Contact Gavin 

 

Ronald Williscroft

Director

 

Currently working in the Communications Branch with the City of Winnipeg Fire Paramedic Service, Ron started his emergency services career in the mid 1980's as a search and rescue volunteer in Ontario. Trained in Communications Technology at the National Radio Institute, Ron has worked as a Sr. Field Technician, Subject Matter Expert and Systems Trainer in telecommunications with Bell Cellular, Motorola, Unitel and AT&T. Moving to Manitoba in 1989, he worked as a Paramedic in North Eastman and Interlake RHA's.

Ron is an NFPA/IFSTA certified Emergency Services Instructor, Emergency Telecommunications Course instructor, ED-Q and graduate of the Communications Centre Manager program with Fitch & Associates/IAED. Ron is also as active member of NENA and CITIG and currently sits on the Manitoba EMS Provincial Communications Advisory Committee. His hobbies include being an active Amateur Radio operator and he is still active as a volunteer in government with the Province of Manitoba and within his home community. 

  Contact Ronald 

 

Tammy Waugh

Director 

 

Tammy Waugh’s career with the RCMP began in 1996 when she managed a public relations project at the RCMP Detachment in Tantallon (NS).   After this project was completed she became a Detachment Assistant at Tantallon for approximately one year before joining the HDIV RCMP Operational Communications Centre (OCC) in Halifax as a Dispatcher.   In 2006, all of the RCMP OCC’s in NS amalgamated and moved to one centre in Truro (NS).   Tammy was involved with the first training program for HDIV OCC and she continued to be part of the training team in Truro.   In 2006, Ms. Waugh transferred to GDIV RCMP OCC in Yellowknife (NT) and while there was promoted to an Operational Supervisor position.   She was also appointed as the OCC Training Coordinator and she liaised regularly with other RCMP OCC training coordinators to develop and manage the NWR Training and Field Coaching Programs for new and experienced OCC personnel.   In 2012, Tammy was promoted to Operations Manager and she transferred to the RCMP Southern AB OCC (SAOCC) in Red Deer.   The SAOCC is one of two provincial RCMP OCC’s who provide call-taking and dispatch services to 136 RCMP detachments and satellite offices throughout AB including Sheriffs (traffic units) and various municipal police agencies, 24 hours a day, 365 days a year.   Tammy is one of two Operations Managers who manage 82 personnel in the SAOCC.   In addition to her operational management duties, Tammy is responsible for HR and training which involves the continual process of recruiting, hiring, training, developing and retaining telecommunication operators for the SAOCC.

Ms. Waugh has extensive experience in the communications field and prior to joining the RCMP as a Civilian Member, she worked as a Tour Manager, Director of Public Relations and Director of Campus Services.

Tammy and her husband Frank, a retired police officer from Halifax (NS) are proud Maritimers who travel east often to eat great seafood.   They currently reside in Red Deer near their oldest daughter Tara & her husband Tim and their two grandsons Gabe and Ben.  Tianna (youngest daughter) is a dispatcher with the RCMP OCC in Truro (NS) and Cst Trish Waugh (middle daughter) works with the RCMP Detachment in Kelowna (BC).    Tammy loves to cook, sing and spend time with family & friends.

A member of the APCO Board of Directors since 2016, Tammy has a passion for public safety.  Tammy is dedicated to APCO and she is honored to be part of this well-respected organization who provides leadership to public safety communication professionals in Canada.  

  Contact Tammy 

 

Theresa Virgin

Director

Theresa started her career in 1975 with Peel Regional Police as a records clerk. In 1976 she was selected as one of a group of the first civilian dispatchers for Peel Regional Police. In 1980, left Peel Regional Police and joined Durham Regional Police as a dispatcher. In 1989 was awarded the position of Supervisor in Communications. In 1994, was selected to be the first civilian Manager of Durham Regional Police Communications Centre and 9-1-1 Manager.

In 2004, due to a reconfiguration of Senior Management, took on the title and position of Communications/9-1-1 Technical Services Manager. She has completed a Masters Certificate in Regional Management from U.O.I.T. graduating in 2005 and has been a certified APCO trainer since 2004.  Theresa served on the Board of Directors for APCO Canada between 2009 and 2016 as director, Vice-President, President and Past President. 

In 2016 Theresa was awarded the position of Adjunct Instructor for the APCO Institute of APCO International—the 2nd Canadian to achieve this position. She is retired from 36 years of policing.  Theresa has long been an advocate for Communicators and communications training and has been an active member of APCO since 1994.

Contact Theresa

Robert Stewart

Past President 

 

Professionally, Robert spent 12 years working in one of Canada's largest emergency communications centres and 17 years as a licensed Primary Care Paramedic. In 2010 he was appointed to a Superintendent position with BC Emergency Health Services managing dispatch training, development, and quality improvement across three centres supporting over 240 staff. 

Robert has been an executive member of the Board of Directors at the Association of Public-Safety Communications Officials (APCO) Canada for almost a decade and served 2 terms as President. Robert is APCO Canada's Public Safety Steering Committee representative for the Canadian Institute for Public Safety Research and Treatment (CIPSRT).  Representing a membership of almost 500 public safety professionals for APCO Canada, Robert continues to advocate for front-line emergency telecommunicators.

Robert graduated from the University of the Fraser Valley with a Bachelor of Arts in Psychology (w/ distinction). He has also completed programs on Project Management (University of Victoria), Quality Improvement (BC Patient Safety & Quality Council), and Communication Center Management (Fitch & Associates). 

He lives with his daughter Sophie and his wife Robin. They enjoy bike riding, going to movies and plays, visiting friends and family, and swimming. With encouragement from his family, Robert started woodturning in 2015 and devotes some of his free time turning pieces comprised of mixed resin and wood on his lathe.

Robert is currently the Director of Emergency Communications for the City of Brandon in Manitoba. His amazing team the oversees Provincial 911 for most of rural Manitoba.  His centre also dispatches over 200 rural Manitoba fire departments and 6 rural police services in addition to Brandon Police Service and Brandon Fire & Emergency Services.

  Contact Robert