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Next Generation 9-1-1 (NG911)
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"The promise of Next Generation 9-1-1 (NG9-1-1) is not just about updating current 9-1-1 call centres.  It's about disrupting the current paradigm, and rethinking the way emergency communication centres connect citizens with responders, with the best available information and tools." - Canadian NG9-1-1 Coalition

APCO Canada represents front line staff as a member of the Canadian NG9-1-1 Coalition.  This group, represented by each emergency service,  is working hard to usher in a safe, stable transition for NG9-1-1.

The Roadmap may be found here:


What is NG9-1-1?

Coming soon


How could NG9-1-1 affect you?

Coming soon

How can you get involved with NG9-1-1?

While the project is not at the stage yet where front line staff can get involved at the National level (this is coming), talk to your Supervisors, Managers, and Directors in your own centre.  Ask them how you can get involved at the PSAP level.  

We will continue to follow this up and let our membership know when it's time you can jump in!